Frequently Asked Questions for Your Event
When planning your event or wedding, we understand you have questions and we want to answer them all. In order for us to help you as quickly as possible, we have assembled this list of questions we are most often asked. Conveniently arranged by tipic, chances are you will find the answers you are looking for. If you do not happen to find what you need, please contact us at firstname.lastname@example.org.
Q: How is your pricing determined?
A: Our wedding packages offer complete deluxe receptions, including open bar, hors d'oeuvres, champagne toast and sit-down or buffet dinner options. Tax and service fees are included for ease of comparison. You are also able to customize menus to suit your needs using our popular banquet menus. Your wedding coordinator will be pleased to review your budget and provide the best solutions.
Q: Do you offer any discounts for weddings during certain times of the year?
A: We have greatest flexibility for brides and grooms planning Friday and Saturday events. Overnight accommodation rates do vary widely based on availability. If providing lower suite rates for your guests is important to you, please ask about dates when we can offer discounted rates.
Q: What is the deposit amount you require?
A: Deposits vary based on the banquet space reserved. Generally, they range from $200 - $2,000
Q: Are tax and gratuity included?
A: Our packages include all tax and service fees. If you are customizing a menu, add 18% service and tax (currently 6.75%) to all food and beverage requested.
Q: What is your food and beverage minimum?
A: Most often minimums are based on locating your group in the most appropriate meting space. Some restrictions apply and vary per season. Your coordinator can assist in explaining all of the options.
Q: How much are split entrees?
A: Our reception packages state a $2.00 per person charge to offer your guests up to three different entree selections. Our combination entrees have becoming increasingly popular as a substitution. Each guest might receive a portion or beef and chicken, or chicken and fish, as an example, for an elegant alternative.
Q: Do you charge full price for children?
A: Special entrees are available for children up to 12 years old. Chicken fingers with french fries remains our most popular selection. With our wedding packages, the charge is $15 inclusive of tax and service for these tiny diners. On customized menus, the charge is $8.95 plus tax and service.
Q: How much is a hosted bar after the first hour?
A: Either open (hourly rate) or host (a tab is run for you based on drinks ordered by your guests) are available. Charges are based on the level of alcoholic beverages poured - house brands, call brands or premium brands. Custom bars are also available. See our banquet menus for more details.
Q: How many guests can you accommodate?
A: Private Banquet Rooms with riverside views are available for groups of 20 to 120. Some rooms have outdoor riverside balconies. Our Ballroom with Cascade Overlook Reception events can host up to 320 with a spacious dance floor.
Q: What color are your linens?
A: We provide white tablecloths and white or black napkins and skirting at no charge. Specialty items can be ordered through us or provided by your designer.
Q: What if I want to use candles?
A: Sheraton Suites can provide a lit centerpiece at no additional charge. We will also work with your decorator or florist to approve your customized requests. The Cuyahoga Falls Fire Marshall approves candle centerpieces provided they are in fireproof containers and do not expose guests to candle flames. A charge will be assessed if they should damage the linens or hotel property.
Q: What if I want to bring my own cake?
A: sheraton Suites permits you to provide your own wedding cake. Our package prices include cutting and serving of your cake on our china to your guests. If you are customizing your own reception, there is a slight fee for this service.
Q: How many bartenders must I have?
A: Sheraton Suites provides one bartender for 100 guests. Additional bartenders can be added for a fee.
Q: How many servers will there be?
A: Service staff is based on one server per 20 guests. Additional staffing can be secured at an extra charge.
Q: Who will run the event?
A: Your wedding coordinator will introduce you to the Banquet Manager on Duty and your Event Captain. The Captain is responsible for the operations during your event and serves as the liason between the you and the chefs to esure a smooth-running reception.
Q: What about vendor meals?
A: We appreciate your providing meals for photographers, videographers and others assiting you on your wedding day. Because these vendors usually do not consume bar or hors d'eouvres, you will only be charged for the dinner entrees selected for each vendor.
Q: What about parking?
A: Ample free parking is available on hotel property and across Front Street in a city parking lot.